Trail app is hospitality operations software that gives every site a clear daily routine on a phone or tablet. Your team knows what to do and when, and you get a named, timestamped record of every check.
Every hospitality business has its own way of doing things. With Trail, you build your tasks around the way you already work.
Any check you need: build as many custom tasks as you like, from fridge temperatures to brand standards
Your fields, your ranges: record logs with the fields, targets and guidance for every department in your business
One task, different sites: set up a task once, and it adapts to each of your sites, so every site only sees the steps that apply to it
Easy to update: draft, publish and archive tasks, so every site moves to a new process at the same time
A head start: import up to 10 existing checklists for free, or start from the template library
Trail is built around the daily operational routine of a hospitality site. These are the four areas where it makes the biggest difference.
Checks are quick to complete, so less of each shift goes on admin, whether your team is in the kitchen, behind the bar or on the floor. Each person sees their tasks for the day in time slots, with the steps, photos and videos they need to get each one right.
Managers see tasks completed as they happen, without asking around. They get task notifications and can go straight to any failed check to see what was done about it.
Every site works to your standards, and every check has a named, timestamped record behind it. Trail helps you prove compliance across every site, so if you ever need to show due diligence, the evidence is already there.
Trail is built around the daily rhythm of a hospitality site. Set up your checks once and let Trail handle the rest - from the first task of the day to the end-of-day report.
Trail works across the full range of hospitality operations, from a single independent site to a multi-site estate with hundreds of locations.
Food safety checks, allergen records, temperature logs, and kitchen opening and closing routines.
Cellar checks, cleaning schedules, fire safety, and shift handover, with a record head office can see remotely.
Housekeeping checklists, maintenance checks, and brand standards, consistent across every property.
Opening checks, allergen management, cleaning schedules, and barista handover, all logged and timestamped.
Store opening and closing checks, compliance records, and task management across every location.
Food safety checks, temperature monitoring, and opening and closing routines, built around a bakery's early starts
Food safety, maintenance, and health and safety checks, with a clear record for environmental health visits and governors.
Pool safety checks, equipment maintenance, incident logging, and compliance records across every facility.
Try it free for 14 days with no card required or let us show you around first.
Trail is hospitality operations software that replaces paper checklists with a digital task list for every site. Teams complete daily checks on a phone or tablet. Head office sees a live record of what was done, when, and by whom, with evidence attached.
Trail runs in any browser at web.trailapp.com, so there is nothing to download. Your account administrator sends you an invitation to set up your login, and once you are in, you can pin Trail to any device home screen for quick access.
Yes. Once the day's tasks have loaded, your team can keep working without a signal, so basements and walk-in fridges aren't a problem. Offline, they can complete checks, log temperatures, add comments, mark tasks as done and snooze tasks. Trail syncs everything when the device reconnects, and each task keeps the time it was actually completed.
A few things need a connection. The day's tasks have to load while the device is online, and photos, file attachments and admin settings only work online. Each device also needs to sync at least once a day. If it doesn't sync before that day's site score is calculated, tasks completed offline will count as missed in the score.
Trail is not a food safety management system. It does not write your HACCP plan, risk assessments or safety policy. Trail is the layer that executes and evidences the plan you already have: a verification, monitoring and corrective action tool that works alongside any food safety consultant or framework.
Trail is built for multi-site operators; you can manage unlimited sites on any plan, roll out task templates across your whole estate from one place, group sites into areas for reporting, and see every site's daily score from a single view.
Trail connects to thousands of tools through Zapier, and has direct integrations with Access Maintain, Infogrid, SafetyCulture, Feed It Back and Google Sheets, as well as Task and Scores APIs for connecting to BI tools such as Power BI and Tableau.
