Enterprise task management software for large hospitality estates
Trail is an enterprise task management system that organises the daily routines at every site and shows you how each one is performing.
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Quick to roll out across every site with no training needed
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Control who sees and does what, at every level
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Pull Trail data straight into your BI tools
Over 300M tasks completed with Trailapp
hours a year
saved on audits at Bill's
£
per site a year
saved on staff training manuals at Gail's
£
a year
saved on paper, printing and storage at Ei Group
+
sites
rolled out in two weeks at Creams Cafe
How do you get started with Trail at enterprise scale?
Your sites, tasks and roles are set up centrally, so each site can start using Trail as soon as its tasks are published.
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Sites set up in bulk: upload your whole estate at once
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Your existing processes, not new ones: import existing checklists for free, or start from the template library
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Simple for site teams: each person sees the tasks for their role, in time slots, on any phone or tablet
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New sites at no cost until they open: sites in "setting up" status don't count towards billing
How do you control standards across hundreds of sites?
Build your standards once, then decide exactly where each one applies and who can change it.
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Tasks assigned by site, area or tag: roll out a new process to one region, one brand or the whole estate
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One task, every format: conditional logic adapts the same task to different site layouts
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Changes managed centrally: draft, publish and archive tasks when you need to, so every site moves to a new process at the same time
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Access set by role: team, manager and admin roles, plus custom roles with granular permissions
What can operations leaders see performance-wise across the estate?
Trail turns every completed task into data you can compare across sites, areas and tags.
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A daily score for every site: traffic lights at company, area and site level
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Trends, not snapshots: 30-day comparisons show which sites are improving and which need attention
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Scored audits: section-level and overall percentages from every area manager visit
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Reports that come to you: daily and weekly digests, plus filterable reports exportable as PDF or CSV
Beyond compliance, the same data covers brand standards, guest-ready checks and maintenance, so you can see how each site runs, not just whether it passed its food safety checks.
How does Trail connect to your other systems?
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Task Reports API and Scores API: bring Trail data into Power BI, Tableau or your own reporting
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Access Maintain: raise maintenance callouts from inside a task
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Infogrid: sensor readings logged straight into temperature records
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Feed It Back: guest feedback that triggers follow-up tasks
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Zapier: connect Trail to thousands of other tools
Talk to us about rolling Trail out across your estate
Book a demo and we'll show you how Trail would work for a business your size, from rollout to reporting.
Questions about Trail for enterprise
What should an enterprise task management system include?
At scale, a task management system needs central control over what every site does, clear permissions for each role, reporting across the whole estate, and a way to get data into your own tools. Trail covers all four, with role-based access, estate-wide scores and trends, and APIs for your BI tools.
How long does rollout take?
It depends on the size of your estate and how many processes you're bringing across. Can we add here more specific info or estmiates?
Can we control what each team can see and do?
Yes. Trail has team, manager and admin roles, plus custom roles with granular permissions, so each person sees only what they need.
Can we get Trail data into our BI tools?
Yes. The Task Reports API and Scores API let you bring Trail data into Power BI, Tableau or other reporting tools. Your team will need a developer to set up the connection.
Does Trail replace our food safety management system?
No. Trail doesn't write your HACCP plan or risk assessments. It makes sure the checks in your plan get done and recorded across every site, and it works alongside any food safety consultant or framework you already use.
Do we pay per user?
No. You pay per site, and every plan includes unlimited users.